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Animal Behavior Hotline


Alongside Fresno State Associate Professor Dr. Steven W. Payne, Valley Animal Center and the Payne Animal Welfare Lab have launched the pilot of the Animal Behavior Hotline, a hotline dedicated to assisting Valley Animal Center adopters with any pet behavioral issues.

The P.A.W. Lab is prepared to answer questions about dogs and cats.

Once an email is received, the P.A.W. Lab will review the issue, make an assessment, and follow up with the pet owner within a week.

If a more complicated issue arises, the P.A.W. Lab will refer the pet owner for more intensive care.

The Animal Behavior Hotline is provided at no cost to our adopters.

Contact us for the hotline email at [email protected]


The P.A.W. Lab's mission is to use the principles of behavior analysis for the benefit of humans and companion animals.

Dr. Steven W. Payne, Ph.D., BCBA-D

Dr. Steven Payne is an Associate Professor in the Applied Behavior Analysis Master's Program at California State University, Fresno. He is a Board Certified Behavior Analyst-Doctoral (BCBA-D) and serves as the Vice President of the Applied Animal Behavior Special Interest Group (AAB SIG) of the Association for Behavior Analysis Inernational (ABAI). His research interests include the application of applied behavior analysis to the animal shelter population, behavioral economics, translational research on canine and feline behavior, and environmental sustainability.

Research Documents